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As part of recent reflections on whether we are achieving what we set out to do six years ago, we took a look at the core MiX values. Our second value is ‘To make technology an asset for your business.’

The MiX team approaches the value in two ways. Firstly our team has a genuine interest in the latest innovations in the technology sector and how they can improve working life for each of the clients we work with. Our team regularly meets up with manufacturers to find out about new products; they attend technology conferences, demonstrations, webinars, and seminars to ensure we always have the most up to date solution to offer to clients.

Secondly, we work with our clients to ensure that the technology solution we design is intuitive and easy to use to ensure effective user adoption. For example, MiX worked with a Swiss Bank on a complex, four-year refurbishment project. During the design and construction period, the client also undertook a UC platform migration and changes in technology. MiX had to look forward to key programme dates to achieve consistency in technology across the construction phases. Managing user adoption to the new technology and ensuring business continuity across the building, which was running legacy and new technology simultaneously, was critical. MiX set up proof of concept rooms with the client on a separate floor before construction phases. These played an important part in ensuring users were fully trained up and familiar with the technology before each sectional floor went live.